Frequently Asked Questions
Transit times vary per location- Midwest transit is approximately 1-2 days after shipping. East coast is approximately 3-4 days, and West coast is approximately 4-5 days.
Parcel orders will be boxed and shipped with UPS, LTL orders will be palletized, wrapped and banded depending on item.
Monday through Friday, unless holiday.
Predominately we use UPS for Parcel, LTL carriers will vary.
Our Distribution Center is located in New Berlin, Wisconsin.
Currently we only ship to the continental United States and Canada.
Yes, we do ship to Armed Services APO.
No, we do not ship to PO Boxes.
We currently only ship within the continental United States and Canada.
No, we do not offer lift-gate services.
We accept Credit Card only, at this time.
No, customers should be ordering and paying through the website.
Your billing statement will show ECM Industries GB.
Yes, the following states will be subject to Sales Tax: Arizona, California, Florida, Illinois, Massachusetts, Missouri, Nevada, New York, Ohio, Tennessee, Texas, Washington, Wisconsin
Please see terms and conditions. For any return reason, please contact our customer service team (firstname.lastname@example.org) prior to returning.